Refund Policy.

1. Overview

Thank you for considering our services at Kritizz DiGital. Please read this policy carefully. This is the Return and Refund Policy of Kritizz DiGital. We want to ensure that our clients have a clear understanding of our policies before engaging in any project with us.

2. Direct Website Purchases

Currently, no direct purchases or refund transactions are processed through this portfolio website. Any financial transactions or payments are handled separately through agreed-upon invoicing systems or third-party payment gateways, external to this website interface.

3. Service Project Refunds

Because our services (such as web development, design, and digital marketing) involve significant planning, strategy, and labor time from the onset, we follow these standard protocols for service projects:

• Upfront Deposits: Any initial deposit made to commence a project is typically non-refundable, as it secures resources, blocks calendar time, and initiates initial strategy and design phases.
• Mid-Project Cancellations: If a project is cancelled by the client during development, we will invoice for the pro-rated amount of work completed up to that point. Any balance exceeding the deposit will be due, and no refund will be issued for work already performed.
• Completed Projects: Due to the custom nature of our digital services, we do not offer refunds on completed and delivered projects.

4. Exceptional Circumstances

We may consider issuing a refund on a case-by-case basis under exceptional circumstances, such as failure to deliver the service completely due to unforeseen issues on our end. In such rare scenarios, any refund issued will be strictly at the discretion of Kritizz DiGital management.

5. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: kritzzdigital@gmail.com